1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window of 24 hours. Your product may be eligible for a refund or replacement depending on the product category and condition.
2. Please note that products are not eligible for a return if the customer has a change of mind.
3. You will always find the relevant terms and conditions on the product page (Return Policy tab).
VALID REASONS TO RETURN AN ITEM
1. Delivered Product is damaged (physically destroyed or broken) / defective.
2. Delivered Product is incorrect (presentation / specification different from website) / incomplete (missing parts).
3. The size of a product does not match with the one ordered.
REASONS THAT WON’T BE CONSIDERED VALID
1. You no longer have a use for the product
2. You have changed your mind about the purchase after the order has been placed.
TERMS & CONDITIONS TO RETURN A PRODUCT
1. The product must be unused, unworn, and unwashed.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box.
ISSUANCE OF REFUNDS
If your product is eligible for a refund, you can choose to refund via exchange courier. Once we have received your product (2-3 working days after the customer has initiated return delivery) and it has undergone quality control (1-2 working days), the expected refund processing window is 7 working days.
Sometimes due to unwanted issues and transportation delays, the refund process may take a bit longer than the expected window.